Global Financial Institution
How Haivision Helps a Global Financial Institution Enhance Operational Efficiency in their Command Center
About the Company
One of the largest financial institutions maintains a network of command centers spanning multiple continents. Called a Fusion Center, their operation center provides a central hub for monitoring all business-critical services across the organization, ensuring smooth operation and immediate response to any potential disruption.
“We’re thrilled to have partnered with one of the world’s largest financial institutions to elevate their command center operations. Our solution addresses their critical need for security, stability, and scalability, empowering them to maintain complete situational awareness and ensure uninterrupted business continuity. We look forward to supporting their future growth and innovation with our cutting-edge video wall technology.”
Aaron LeikerVice President of Sales, Operation Centers, Haivision
The Challenge
The Search for a Stable, Secure System
Few industries require a higher degree of careful monitoring and oversight than the financial sector. Real-time monitoring and analysis of financial data and market conditions are crucial to maintaining a comprehensive overview of their operational landscape, enabling informed decision-making and swift action in critical situations. To guarantee constant vigilance, this global institution requires a high-performance solution to support its critical business services.
After years of operations, the client soon discovered that its existing video wall solution suffered from critical security vulnerabilities and instability. These issues posed a significant risk, as any downtime in their Fusion Center could lead to financial losses and operational challenges.
Furthermore, the overall control room environment had to cater to various teams working with a mix of static and dynamic content. Here are a few things they needed to be able to monitor simultaneously:
- ISPs, ATMs, and global incidents impacting clients;
- Brand and executive public media platforms;
- Internal business service applications;
- Cybersecurity threats and risks.
They needed a new, improved video wall solution that could address several requirements that the previous solution did not provide, including:
- Flexibility to easily access content;
- Security measures such as data encryption, strict access controls, regulatory compliance and more to ensure operational integrity;
- Resiliency for 24/7 business critical operations and multi-site distribution capabilities;
- Auxiliary displays for specific content viewing in separate rooms.
The Solution
A Secure and Adaptable Solution for Real-time Monitoring
Hoping to enhance their tactical command center’s capabilities, they turned to Haivision’s proven expertise in video wall technology and selected the Haivision Command 360 video wall solution. The decision was influenced by the successful deployment of Haivision’s technology in a number of Fortune 100 companies where the company’s solutions had already demonstrated exceptional performance and reliability.
The Haivision solution delivered several key features that the financial institution saw as critical to their success:
- Versatility to display any content based on each team’s needs;
- A single point of control to simplify management;
- Defense-grade security to ensure protection for their data;
- Intuitive interface that can dynamically adapt to any situation;
- Scalable, multi-room and multi-station setup;
- KVM control.
Impressed by Command 360’s ability to display any content, provide centralized management, and deliver KVM capabilities, the institution identified Haivision as the ideal partner to elevate their operational efficiency. As part of this solution, each team could adjust the display environment to either the large central video wall or to one of the auxiliary walls. With Command 360, the company could ensure real-time monitoring of global financial activities far more easily.
Command 360 provided a more robust and stable platform compared to the previous solution. The implementation of two Haivision Alpha FX video processors – one primary and one for redundancy – guaranteed uninterrupted operational efficiency even in the case of hardware failure.
The Result
Enhancing Operational Efficiency Through Haivision’s Video Wall Solution
With the ultimate goal of maintaining a secure and efficient fusion center, the client implemented the Haivision Command 360 video wall solution, significantly improving the protection of their data. By leveraging Haivision state-of-the-art video wall technology, the institution is now able to achieve its critical objectives.
Their ability to display any content from one single access point displayed in multiple rooms and auxiliary walls now allows users to react and respond quickly with accurate information. The solution ensures:
- Real-time Surveillance: Haivision’s video wall solution provides unparalleled real-time data visualization, allowing the institution to monitor global markets, social platforms, global news, and other sources continuously.
- Risk and Crisis Management: The video wall system’s integrated security measures, such as role-based access control and secure data sharing, facilitate safe and efficient crisis management operations and promptly identify and mitigate potential financial risks.
The global financial institution faced the challenge of multiple departments needing to view the same video wall display while operating with different static and dynamic content. Haivision’s secure solution addressed this problem by enhancing their monitoring abilities, risk management assessment, and analytical capabilities and fortifying their security posture. With real-time visibility into all operations, the institution ensured its critical operations remained protected against evolving threats.
Looking to the Future
The scalability of Haivision Command 360 video wall solution provides a foundation for future expansion, along with the ability to create an additional incident command center. Working together, Haivision will provide the global financial institution with an unparalleled ability to manage their multiple operations across the world from a single, unified system. The Haivision solution’s scalability is a game-changer, enabling the institution to seamlessly expand and adapt to their growing needs without compromising on performance or security.
